COMPREHENSIVE ASSET MANAGEMENT
Are you an HP Services customer being asked to choose a partner to manage your support contracts? Please read below or contact us directly to learn why OST is your best choice of partners.
No doubt your company has multiple servers, storage, switches, support contracts. Who knew there could be so many warranty periods, service contracts, expiration dates? A piece of equipment fails. You know there’s a stack of information somewhere...but Bob handles that, and he’s not in. Which service goes to which piece of equipment? Can’t someone just tell you which number to call?!
That happened to one of our employees long ago (before he was with us). He vowed he wouldn’t let it happen again. He knew there was a better way. OST has an entire practice dedicated to Comprehensive Asset Management. We formed an alliance with ServTrax, the best web-based logistical asset management program out there.
We reduce your costs, consolidate vital information, and streamline management of your IT assets. Although ServTrax is a non-vendor specific solution, OST is an HP Services Elite Partner. This means we have completed advanced training in services sales and renewals, have dedicated individuals to assist in contract creation, revision and extension and have met other training and financial thresholds directed by HP. Here’s the bottom line: we can make life easier.
A Powerful Tool for Our Customers
Methodology
“With maintenance and labor making up 80% of most CIO’s budget, efficiency is what customers increasingly seek... They want to make the care and feeding of their systems cheaper” – Fortune Magazine
- Our dedicated and experienced service contract professionals afford our customers increased ease of service contract management by consolidating all asset contract and warranty information into ServTraxTM, a web-based logistics application. ServTraxTM improves contract management by eliminating stranded assets with no warranty or uplifted service contract support, reduces expenses associated with service contracts tied to equipment which has either changed roles or has been decommissioned, and eliminates unexpected costly “time and materials” calls.
- OST will conduct an audit of your current infrastructure and compare the information with many manufacturers’ entitlement databases to ensure what you purchased is indeed what you’ll receive when it comes to your service support.
- ServTraxTM provides our customers with immediate access to asset and service contract information. If you have access to the web, you’ll have secure access to your datacenter’s support contract and asset information. Multiple offices and datacenters? Not a problem. Items can be centrally managed, but individually assigned by geography.
- Service contract costs can be added to the tool for increased accuracy in budgeting and forecasting.
- Leave the heavy lifting to us. OST will work on your behalf as your ambassador with warranty and support manufacturers to resolve any contract issues or disparities and to ensure you have the proper level of protection for your infrastructure. No more waiting on hold with 800#s or verbally wrestling with inside sales people who may not be familiar with your account. OST is your local services advocate.
Benefits
“Enterprises can potentially yield savings in excess of 24 percent per year by identifying poorly managed service contracts.” – Gartner Group
- IT Value
- Immediate access to asset and service contract information.
- Change management tools.
- Better security.
- Improved incident response.
- Prevent stranded assets and unexpected time & material costs.
- ServTrax is non-vendor specific so it can be used across your hardware and software install base.
- Operations Value
- Regulatory compliance.
- Proactive renewal or termination of service contracts.
- Disaster recovery assistance.
- Finance Value
- Alignment of SLA’s and costs based on equipment lifecycle.
- Better overall asset management reduces cost.
- Service contract cost and forecasting information.
- Increased efficiency in IT audit process.
